The service excellence is the deciding factor in the hospitality industry, and the customer centricity decides the verdict of a venture in the sector. Not everyone understands this factor in the right sense, and people who know this create greater success in the industry. This is true in the case of Shiraz Boghani, the prominent entrepreneur based in the U.K., and the Chairman of the Splendid Hospitality Group.
With more than 30 years of expertise in the industry, his group holds 19 trading hotels in the U.K. Interestingly, he was one of the pioneers in the industry who introduced the novel concept of limited servicing-type branded hotels in the country as early as the 1990s.
Shiraz Boghani oversees the strategies and growth vision of the group with a clear focus on customer satisfaction. Some of the major hotels that are operated by the group include York-based Grand Hotel and Spa, Bankside-based Hilton London, Wembley-based Holiday Inn. Interestingly, Holiday Inn is a 336 room hotel, and Hilton London can accommodate people in 292 rooms. In the recent years, Shiraz acquired the New Ellington and Mercure Bristol Brigstow Hotel located in Leeds. The service excellence and vision of Shiraz Boghani gifted him many industrial accolades considering the unique offerings were given by him.
He was chosen as the winner of the Hotelier of the Year for the year 2016 by the Asian Business Awards. The judging panel of the award identified that the Boghani, as the leader of the Splendid Hospitality Group, led a revolution in the industry with a novel concept of hospitality. Shiraz Boghani is also equally involved in many philanthropic activities. He is the main supporter and contributor of Aga Khan Foundation, a nonprofit group set up for addressing various issues of society including illiteracy, poverty, ill health, hunger, and other issues in poorest areas of South Asia, Central Asia, Western Africa, Eastern Africa, and the Middle East.
His philanthropic thoughts were highly visible when he helped to found Sussex Health Care, a senior living home founded in 1985. Boghani took it as an opportunity to serve people and make their lives happier through world-class senior living experience. Today, the Sussex Health Care network comprises 18 homes, and it accommodates nearly 500 people. Shiraz Boghani was born in Kenya, moved to the U.K. in the year 1969, and became a certified Chartered Accountant. He began with a small accounting firm and later moved to Thomson McLintock & Co, which is currently known as KPMG.